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ISO 10001 :2007 customer satisfaction management system & ISO 10002 – Complaint handling system This guidelines draws focus on :
  • Designing Customer Feedback / complainthandling system.
  • Interpretation of the feedback parameters /complaint parameters.
  • Data Analysis of the feedback / complaint root cause.
  • Continual Improvement projects based on the feedback / corrective actions.
  • In today’s competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is have an efficient customer satisfaction management system and an effective customer complaint handling system.
  • ISO 10001 is the standard for how an organization manages it’s customer satisfaction process and ISO 10002 talks about how an organization manages it’s complaint handling system.
This International Standard ISO 22000 specifies requirements for a food safety management system where an organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption. It is applicable to all organizations, regardless of size, which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products. The means of meeting any requirements of this International Standard can be accomplished through the use of internal and/or external resources. This International Standard ISO 22000 specifies requirements to enable an organization.